if something's not right
Draft · prepared 21 September 2026 · not yet in force
This is a draft for the owner to approve, and the shop needs to decide the parts marked below. The times and the cut-off are placeholders until the shop confirms them. Nothing here takes effect until online ordering is switched on.
Ring us on 07 5496 0380. If the food hasn't been cooked yet, we'll cancel it and put the money back. If something's wrong with your order, we'll fix it or refund it.
Food is cooked to order and starts soon after you pay, so there's only a short window. Call the shop as soon as you can.
There's no way to cancel from the website. This is deliberate: a phone call gets straight to the person standing at the fryer, and that's the only way to stop an order in time.
Sometimes we sell out, or it gets busier than we can handle. If we can't make what you've ordered we'll call you, and you can choose something else or have the full amount back. If we can't reach you, we'll refund it.
If an item is missing, wrong, or not up to scratch, tell us on the day — at the counter if you're still here, or on the phone. We'll remake it or refund that item. It helps if you haven't thrown it out, but we're not going to be difficult about it.
Orders are made for the time you chose. Food left at the counter for a long time isn't safe to eat, so if it's not collected we can't refund it. If you're running late, call us and we'll sort something out.
Refunds go back through Square to the card you paid with. We can't send them anywhere else. Your bank usually takes a few business days to show it, sometimes up to ten.
Nothing on this page reduces your rights under the Australian Consumer Law. Our food comes with guarantees that cannot be excluded: if it isn't of acceptable quality, or isn't what was ordered, you're entitled to a replacement or a refund regardless of anything written here.
Call 07 5496 0380 or come in — 8A Beerburrum St, Dicky Beach QLD 4551. If we can't sort it out between us, the Queensland Office of Fair Trading can help.
For the owner, before this goes live:
Dicky Beach Seafood & Burger Co · 8A Beerburrum St, Dicky Beach QLD 4551 · 07 5496 0380